LEATHERGEAR Return Policy
We stand behind the quality of our leather products and want you to be completely satisfied. If for any reason you are not happy with your purchase, you may return it within 30 days of the delivery date for a full refund. There are no restocking fees.
Conditions for Return
- Items must be returned in new, unused condition with all original tags and packaging.
- Personalized or custom-made items are not eligible for return unless defective.
- Proof of purchase (order confirmation or packing slip) is required.
How to Initiate a Return
- Contact our Customer Service team via email at [email protected] or call (713) 456-7890 to receive a Return Merchandise Authorization (RMA) number.
- Ship the item securely, prepaid, to: LEATHERGEAR, 1301 McKinney St, Suite 200, Houston, TX 77010.
- Include the RMA number inside the package. Returns without an RMA may be delayed or rejected.
Refund Process
- Once we receive and inspect the return, we will process your refund to the original payment method within 5–7 business days.
- You will receive a confirmation email when your refund has been issued.
- Original shipping charges are non-refundable unless the return is due to our error or a defective product.
If you have any questions, please reach out to us at [email protected] or (713) 456-7890. We’re here to help.